Virtual Claim Book

Dear users, the Complaint Book is exclusively for the dissatisfaction or disagreement of the user regarding a service provided by Turismo Explorer. The fields below are mandatory in order to make your claim.

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Customer or proxy data

Name and Surname
Doc Type
Identification of the contracted asset
Type of your claim
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I declare to be the owner of the service and accept the content of this form, declaring under sworn statement the truthfulness of the facts described.

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The formulation of the Complaint does not preclude the use of other means of dispute resolution, nor is it a prerequisite for filing a complaint before INDECOPI.

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Turismo Explorer must respond to the claim within 15 (fifteen) non-extendable working days.

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We inform you that, in order to properly process your complaint or claim, your data will be collected in our customer database, corresponding to the company of our group that operated your flight or provided the service that is the subject of your complaint or claim. Your personal data will be treated confidentially and under security measures, and will be stored for the time necessary to serve you.

Nuestro equipo de atención al cliente está aquí para responder a sus preguntas. ¡Pregúntenos cualquier cosa!